Regulations

Entity responsible/Marketing Authorisation Holder:
Neyman Fencing - Maciej Spława-Neyman
Roland 7 03-610 Warsaw
NIP: 5242662523
Code: 141784908
tel: 793 693 900 mail: neymanfencing@gmail.com

1.) Shop sells goods Online.
2) Orders are accepted via the web shop at www.neymanfencing.com
3.) After placing an order, the customer receives a message of acceptance of the order
4) The order gets processed after payment from the customer is recieved.
5.) If the goods are in stock the item will be shipped within 48 hours from receipt of order to completion. In the absence of goods in stock, we will take up to 30 working days for the order.
6) Each order is issued a bill or invoice. Bill or invoice is issued at a time when all the goods ordered by the customer are completed and ready for shipment.
7.) In case of ordering products with standard offer, the customer can cancel the order in full before shipment. If the order is not standard order (sewing to size, product tailored to the individual needs of the customer), the customer can cancel the order till the start of production.
8.) The introduction of these changes is possible through contact by e-mail at neymanfencing@gmail.com
9.) All prices are quoted in Euro. The price of each commodity is binding at the time of order. We reserve the right to change prices of goods on offer, introducing new products to offer an online store, carry and cancel promotions on our website or make changes in them ..
10.) Time limit for receipt of shipment = processing time + expected delivery time
11.) According to the Act of March 2, 2000 "About protection of consumer rights and liability for damage caused by a dangerous product," the customer may return goods purchased in our store for any reason within 10 days from the date of delivery. This does not apply to products made to measure (non-standard sizes) and products from outside the offer, made in accordance with the instructions of the contracting authority.
12) Return of goods possible only if the product was not used and has not been damaged in any way.
13.) The goods must be returned together with the obtained with the receipt. The store guarantees the refund equal to the price of the goods. The money will be returned within 7 working days of receiving the complete return of the goods and a receipt or a signed copy of the correcting invoice by bank transfer to the account specified by the customer or by mail at the address indicated in the order. The cost of returning goods is not refundable.
14.) All products available in the store are covered by 12 month manufacturer's warranty.
Complaints.
15.) If, after receipt of the goods the client finds technical defects, can obtain service under warranty.
16.) In case of complaint the customer should send back the defective product by post to the address of the store. We do not accept any parcels sent COD.
17.) The returned goods must be accompanied by a copy of a receipt or invoice.
18.) Complaints are dealt with within 14 days from the date of receipt by the shop consignment of defective product.
19.) In the case of a justified complaint, the damaged product will be repaired or replaced by another, full blown, and if it is impossible to store the buyer will pay the equivalent price of the product or offer other goods available in the store.
20.) The costs associated with returning the goods advertised, shall be borne by the customer, in the case of defects detected within 10 days of delivery to the customer - shop.
21.) The contract of sale of goods is concluded in accordance with Polish law.
22.) The competent court for any disputes arising from the contract of sale is the court competent for the defendant or the court competent for the place of performance of the contract.